Refund & Return Policy
At GoldensDoodle.shop, we’re committed to ensuring every customer receives a healthy, happy Golden Doodle puppy and an exceptional buying experience. Because of the nature of live animal adoption and our commitment to responsible breeding, our refund and return policy is crafted with the well-being of our puppies—and your satisfaction—in mind.
Health Guarantee & Replacement Policy
All of our Golden Doodle puppies come with a comprehensive health guarantee. If your puppy is diagnosed with a life-threatening genetic condition by a licensed veterinarian within 12 months of purchase, we will offer one of the following:
A replacement puppy of equal value (based on availability), OR
A partial refund to assist with treatment, at our discretion.
Proof of diagnosis and relevant veterinary documentation are required.
Returns & Refunds on Live Animals
Due to the care, planning, and transport involved, we do not offer returns or refunds for change of mind or personal circumstances. Once a puppy leaves our care, we cannot reintroduce them into our program for health and safety reasons.
Reservation Deposits
Reservation fees or deposits placed on puppies are non-refundable. These payments secure your chosen puppy and cover the costs of early care and holding.
Delivery Issues
In the rare event of a transport issue or a mistake on our part:
Contact us within 24 hours of delivery.
Include photos, a description of the issue, and any supporting documentation.
We will work swiftly to resolve the situation, whether that involves correcting documentation, rescheduling delivery, or reviewing eligibility for a partial refund.
Customer Satisfaction
We understand that adopting a puppy is a big decision. We’re here to help you every step of the way—from answering questions to sharing expert tips on training and care.
Your satisfaction is our priority, and we encourage open communication before, during, and after your purchase.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact us:
📧 Email:support@goldensdoodle.shop
📞 Phone: [+14453194544]
🌐 Website: https://goldensdoodle.shop